Effective Date: [01- January-2026] | Last Updated: [01- August -2026]

Welcome to https://essentialshoodiestore.com.au (“we,” “us,” “our,” “Essentials Hoodie Store”). These Terms and Conditions (“Terms”) govern your access to and use of our website and your purchase of any products through it. By browsing our site or placing an order, you agree to these Terms in full. If you don’t agree with any part of them, please don’t use the site or place an order and feel free to contact us first if anything’s unclear.

These Terms should be read alongside our [Privacy Policy] and [Refund and Returns Policy], which are incorporated here by reference.

1. Who We Are

Essentials Hoodie Store is an Australian owned online retailer operating at essentialshoodiestore.com.au, selling hoodies, sweatshirts, tracksuits and related apparel to customers across Australia and internationally.

Business details:

  • Trading name: ESSENTIALS PTY LTD
  • ABN: 57 124 395 393
  • Registered address: Springwood, QLD 4127, Australia 
  • Email: support@essentialshoodiestore.com.au

2. Eligibility to Use This Site

By using this site, you confirm that you:

  • are at least 18 years old, or are using the site with the consent and supervision of a parent or guardian;
  • have the legal capacity to enter into a binding contract; and
  • will provide accurate, current information when creating an account or placing an order.

3. Your Australian Consumer Law Rights

Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law (ACL), part of the Competition and Consumer Act 2010 (Cth), or any other legislation that cannot lawfully be excluded. Our products come with guarantees that cannot be excluded, including guarantees that they are of acceptable quality and fit for the purpose for which they’re sold. Where permitted by law, our liability for breach of a non-excludable guarantee is limited to (at our option) replacement, repair, or refund of the goods.

For full details on returns, refunds and warranty claims, see our [Refund and Returns Policy].

4. General Conditions of Use

  • We reserve the right to refuse service to anyone, at any time, for any lawful reason, including suspected fraud, abuse of our returns process, or breach of these Terms.
  • Information you submit to us (excluding payment details) may be transmitted over open networks and could be altered to meet technical requirements of those networks. Payment information is always encrypted in transit.
  • You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, our content, or access to the site without our express written permission.
  • Section headings in these Terms are for convenience only and don’t affect their interpretation.
  • Any new features, tools, or functionality added to the site in future are automatically subject to these Terms.

5. Accuracy, Completeness and Timeliness of Information

Material on this site is provided for general information only and shouldn’t be relied on as the sole basis for any purchasing decision. We make reasonable efforts to keep information accurate, but we don’t warrant that content on the site including product descriptions, blog content, or sizing guides is complete, current, or error-free. Historical content (such as past promotions or discontinued products) is provided for reference only and may no longer be accurate. You’re responsible for checking current details before relying on them.

6. Modifications to the Service and Pricing

  • Prices for our products are subject to change without notice, including due to currency fluctuations, supplier costs, or promotional periods ending.
  • We may modify, suspend, or discontinue any part of the Service at any time without notice.
  • We won’t be liable to you or any third party for any price change, modification, suspension, or discontinuation of the Service.

7. Products and Availability

  • All prices are listed in Australian Dollars (AUD) and, unless stated otherwise, include GST where applicable.
  • Certain products may be available only online and may be limited in quantity.
  • We take reasonable care to accurately display product colours, fabrics, and sizing, but can’t guarantee your device’s screen will render colours identically to the physical product.
  • We reserve the right (but have no obligation) to limit sales of any product to any person, household, or geographic region, and to limit quantities purchased per order, particularly where we suspect bulk purchasing for resale.
  • All product descriptions and pricing are subject to change at our discretion without notice, and we may discontinue any product at any time.
  • We don’t warrant that any product, once purchased, will meet every expectation you may have formed from the site’s description or images see our Refund and Returns Policy for what to do if an item isn’t right.

8. Accuracy of Billing and Account Information

  • We reserve the right to refuse or cancel any order, including where we suspect fraud, pricing errors, or where the same billing/shipping details or payment method have been used to place multiple suspicious orders.
  • If we cancel or change an order after it’s placed, we’ll attempt to contact you using the email, phone number, or billing details you provided.
  • You agree to provide current, complete, and accurate account, billing, and shipping information, and to promptly update it (including card details and expiry dates) so we can process your order and contact you if needed.
  • We reserve the right to limit or decline orders that, in our reasonable judgment, appear to be placed by resellers, dealers, or distributors rather than individual customers.

9. Orders and Payment

  • Placing an order is an offer to buy; a binding contract is only formed once we confirm and dispatch your order.
  • We accept the payment methods listed at checkout, processed through secure, encrypted, PCI-compliant payment gateways. We do not store your full card details on our servers.
  • We may cancel or refuse any order at our discretion, including for suspected fraud, pricing errors, or supply issues, and will refund any amount already charged in that event.

10. Shipping and Delivery

Delivery timeframes shown at checkout are estimates, not guarantees, and may be affected by courier delays, public holidays, remote delivery locations, or circumstances outside our control (including customs processing for international orders). Full shipping costs, carriers, and timeframes are set out in our [Orders and Delivery] page.

11. Returns, Refunds and Exchanges

Returns and refunds are handled in accordance with our [Refund and Returns Policy] and your rights under the Australian Consumer Law. Please review that policy for eligibility windows, condition requirements, change-of-mind rules, and how to start a return.

12. Optional Tools and Third-Party Services

We may give you access to third-party tools on our site (for example, size guides, chat widgets, or payment plan providers) that we don’t monitor or control. These tools are provided “as is” and “as available,” without warranties of any kind, and we have no liability arising from your use of them. If you choose to use an optional third-party tool, you do so entirely at your own risk, and should review that provider’s own terms before proceeding. Any new tools or features we add in future are also subject to these Terms.

13. Third-Party Links

Our site may contain links to third-party websites or content that isn’t affiliated with us (for example, shipping carrier tracking pages or social media). We don’t examine, endorse, or take responsibility for third-party content, products, or services, and we’re not liable for any harm arising from your dealings with them. Please review any third party’s own terms and privacy practices before transacting with them.

14. Website Use and Prohibited Conduct

When using our site, you agree not to:

  • use it for any unlawful purpose or in breach of any Australian law or regulation;
  • solicit others to perform or participate in unlawful acts;
  • infringe our intellectual property rights or those of any third party;
  • harass, abuse, defame, or discriminate against any person on the basis of gender, sexuality, religion, ethnicity, age, or disability;
  • submit false or misleading information, including false reviews or fraudulent order details;
  • attempt to gain unauthorised access to our systems, accounts, or data, or circumvent our security features;
  • upload or transmit viruses, malicious code, or anything designed to disrupt the site’s operation;
  • scrape, harvest, or reproduce our content, pricing, or product catalogue for commercial use without written permission; or
  • spam, phish, or use automated means to collect data from the site.

We may suspend or terminate your access to the site at any time if we reasonably believe you’ve breached these prohibited uses.

15. Customer Reviews, Comments and Submissions

If you send us comments, reviews, photos, or suggestions — whether requested (such as a review request) or unsolicited you agree that we may edit, reproduce, publish, and use that content across any medium, including marketing, without compensation to you. We’re under no obligation to keep your submissions confidential, respond to them, or keep them posted indefinitely, and we may remove content we consider unlawful, offensive, or in breach of these Terms.

You’re solely responsible for your submissions and confirm that they don’t infringe any third party’s copyright, trademark, privacy, or other rights, and don’t contain unlawful, defamatory, or obscene material or any malicious code. You must not impersonate another person or misrepresent your connection to any person or entity when submitting content.

16. Errors, Inaccuracies and Omissions

Occasionally, our site may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct any such errors and to update or cancel affected orders at any time, without prior notice, even after an order has been submitted though we’ll always let you know and offer a full refund if this affects you. We’re under no obligation to update or clarify information on the site except where required by law.

17. Intellectual Property

All content on this site including text, graphics, logos, product photography, and design is owned by or licensed to Essentials Hoodie Store and is protected by Australian and international copyright and trademark law. You may not reproduce, distribute, or use our content commercially without our prior written consent.

18. Personal Information and Privacy

Your submission of personal information through this site is governed by our [Privacy Policy] and the Australian Privacy Principles under the Privacy Act 1988 (Cth). Please review that policy to understand what we collect and how it’s used.

19. Disclaimer of Warranties and Limitation of Liability

We don’t guarantee that your use of the Service will be uninterrupted, timely, secure, or error-free, or that any results obtained through it will be accurate or reliable. To the maximum extent permitted by law, the Service and all products are provided “as is” and “as available,” without warranties of any kind beyond those that cannot be lawfully excluded.

This clause does not limit your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded, including guarantees of acceptable quality and fitness for purpose. Subject to those non-excludable rights, we and our directors, employees, and agents won’t be liable for any indirect, incidental, special, or consequential loss (including lost profits or data) arising from your use of the site or products, however caused.

20. Indemnity

You agree to indemnify, defend, and hold harmless Essentials Hoodie Store, our directors, employees, contractors, and agents from any claim, loss, or expense (including reasonable legal costs) arising from your breach of these Terms, your misuse of the site, or your violation of any law or third party’s rights.

21. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

22. Termination

These Terms remain effective until terminated by either you or us. You may stop using our Service at any time. If we reasonably believe you’ve breached these Terms, we may terminate or suspend your access without notice, and you’ll remain responsible for any amounts owed up to that date. Obligations that by their nature should survive termination (such as indemnity and intellectual property clauses) will continue to apply.

23. Entire Agreement

These Terms, together with our Privacy Policy and Refund and Returns Policy, constitute the entire agreement between you and us regarding your use of the site, superseding any prior agreements or communications, whether oral or written. Our failure to enforce any provision of these Terms doesn’t waive our right to do so later. Any ambiguity in interpretation won’t be construed against either party as the drafter.

24. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, legal requirements, or site functionality. The current version will always be posted on this page with an updated “Last Updated” date. Continued use of the site after changes are posted means you accept the revised Terms.

25. Governing Law and Jurisdiction

These Terms are governed by the laws of [Insert State, e.g., New South Wales], Australia. Any disputes arising from these Terms or your use of the site will be subject to the exclusive jurisdiction of the courts of that state.

26. Contact Us

If you have any questions about these Terms, please get in touch:

Email: support@essentialshoodiestore.com.au Address: Springwood, QLD 4127, Australia  Phone: +164552960199