Effective Date: [01- January-2026] | Last Updated: [01- August -2026] 

Essentials Hoodie Store respects your privacy and takes the protection of your personal information seriously. This policy explains what information we collect when you visit or shop with us at essentialshoodiestore.com.au, why we collect it, how we use it, and what choices and rights you have. We handle your information in line with the Privacy Act 1988 and the Australian Privacy Principles.

Who we are

Essentials Hoodie Store operates this website and sells apparel to customers in Australia and overseas. If you have any questions about this policy or how we handle your information, you can contact us using the details at the bottom of this page.

Information we collect

We collect information in a few different ways. When you browse our site, our systems automatically record technical details such as your IP address, browser type, device type, and the pages you visit. This helps us understand how people use the site and fix problems when something isn’t working properly.

When you create an account, place an order, or sign up for our newsletter, we collect the details you give us directly. This usually includes your name, email address, phone number, delivery address, billing address, and order history. If you make a payment, our payment provider processes your card or payment details securely. We never see or store your full card number ourselves.

If you contact us for support, we keep a record of that conversation, including your name, contact details, and whatever you tell us, so we can help you properly and follow up if needed.

If you leave a product review or submit a comment on the site, we collect the content you post along with your name and email address.

How we use your information

We use your information to process and deliver your orders, respond to your enquiries, and manage your account. We also use it to send you order updates, shipping notifications, and receipts.

If you’ve opted in, we use your email address to send you marketing messages about new arrivals, promotions, and sales. You can unsubscribe from these at any time using the link in any email we send you, or by contacting us directly.

We also use the information we collect to improve our website, understand which products and pages perform well, prevent fraud, and meet our legal and tax obligations as an Australian business.

Cookies

Our site uses cookies and similar technologies to remember items in your cart, keep you logged into your account, and understand how visitors use the site. We also use cookies for analytics and, where you’ve consented, for advertising purposes, so we can show you more relevant ads on other platforms.

You can control or disable cookies through your browser settings at any time. If you do, some parts of the site, like your cart or saved login, may not work as expected.

Sharing your information

We don’t sell your personal information to anyone. We do share it with trusted service providers who help us run our business. This includes our website hosting and ecommerce platform, our payment processor, our shipping and delivery partners, and email or SMS marketing tools, where we’ve enabled these.

Each of these providers only receives the information they need to perform their specific service, and they’re required to handle it securely. If law enforcement or a regulator lawfully requires us to disclose information, we’ll comply with that requirement.

If our business is ever sold, merged, or restructured, your information may be transferred to the new owner as part of that transaction, and we’ll let you know if that happens.

International transfers

Some of the service providers we use may store or process data outside Australia, including in the United States or the European Union. When this happens, we take reasonable steps to make sure your information stays protected to a standard consistent with Australian privacy law.

How long we keep your information

We keep your order and account information for as long as you have an active account with us, and for a period afterward as required by Australian tax and business record-keeping laws, generally seven years. If you ask us to delete your account, we’ll remove or anonymise your personal information except where we’re legally required to keep it.

Your rights

You can ask us at any time to show you what personal information we hold about you, correct anything that’s inaccurate, or delete your information, subject to our legal obligations to retain certain records. You can also ask us to stop using your information for direct marketing.

To make any of these requests, contact us using the details below and we’ll respond within a reasonable time, generally within 30 days.

Children’s privacy

Our site isn’t intended for children, and we don’t knowingly collect personal information from anyone under 18 without a parent or guardian’s involvement.

Security

We use reasonable technical and organisational measures to protect your information from loss, misuse, or unauthorised access, including encrypted payment processing and restricted access to customer data within our team. No method of transmission over the internet is completely secure, so while we work hard to protect your information, we can’t guarantee absolute security.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a new “Last Updated” date. We encourage you to check back occasionally so you’re aware of how we’re protecting your information.

How to contact us

If you have questions, concerns, or a request relating to your personal information, you can reach us at:

Email: support@essentialshoodiestore.com.au  Address: Springwood, QLD 4127, Australia  Phone: +164552960199

If you’re not satisfied with how we’ve handled your personal information, you also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.